Return Policy

At Molecule, our goal is to keep you clean! We’ll make every effort to ensure you’re satisfied with your purchase from Molecule. We stand behind our product and we’re here to stand behind you.

Molecule will accept a return for any product damaged in post within 14 days of purchase. To file a claim, please send a notification by email to sales@moleculesaustralia.com.au within 14 days of purchase with the following information:

  • Customer Name
  • Order Number
  • Email
  • Phone Number
  • List of items received damaged
  • Photo of damaged products

Molecule will review email and contact customer to inform them of the approval for return. Upon approval of return, customer will ship all unused, damaged products at their expense to Molecule.

Upon receipt of product, Molecule will issue a refund to customer for only the initial purchase value of all returned damaged products. Molecule is not responsible for damages that occur during shipment back to the Molecule facility and will not provide a further refund for this.

Due to chemical liabilities, undamaged products may not be accepted for return.